Meet the team

Meet the people behind Layer 4

Meet the friendly, experienced team helping businesses across the UK, Ireland and Europe get more from their technology.

Meet our team Speak to us

Our people

Technical expertise with a personal approach

Our team combines technical knowledge with a genuine commitment to helping our customers. We take the time to understand your business, explain technology clearly and provide practical support you can rely on.

From day-to-day IT support to cloud, cyber security and communications, we work together to keep your business secure, connected and productive.

Mark Hill

Managing Director

Mark founded Layer 4 with a clear aim: to provide reliable technology backed by people who genuinely care about their customers. As Managing Director, he leads the company’s growth and direction while keeping Layer 4 approachable, responsive and focused on delivering excellent service at every stage.

Jo Milligan

Cloud Services Director

Jo leads Layer 4’s cloud services, helping customers make effective use of Microsoft 365, Azure and cloud technology. She combines strong technical knowledge with a practical approach, making complex solutions easier to understand and ensuring every solution supports the customer’s wider business goals.

Jem Blackford

Operations Director

Jem oversees the day-to-day operations at Layer 4, helping the team deliver a consistent and dependable service. He focuses on improving processes, supporting colleagues and ensuring customers receive responsive, straightforward IT support that keeps their businesses secure, productive and moving forward.

Ben Gilbert

Technical Director

Ben leads Layer 4’s technical strategy, ensuring the solutions we deliver are secure, reliable and built around each customer’s needs. He works closely with the technical and support teams to solve complex challenges, maintain high standards and help customers get long-term value from their technology.

Carl Stephens

Sales Director

Carl leads sales at Layer 4, working closely with businesses to understand their challenges and identify the right technology solutions. He focuses on building strong, long-term relationships and ensuring every recommendation is practical, relevant and shaped around each customer’s needs and goals.

Michelle Clayson

Marketing Manager

Michelle leads Layer 4’s marketing, communicating what makes the company and its people different. She manages the website, content, campaigns, social media, partnerships and brand activity, turning technical subjects into useful information that connects with customers and supports continued growth.

Karl Calvert

Support Team Leader

Karl leads Layer 4’s support team, helping ensure customers receive responsive, reliable and friendly assistance whenever they need it. He supports team development, coordinates day-to-day service delivery and helps resolve technical issues efficiently, keeping customers connected, secure and productive.

Cathy Robinson

Finance Manager

Cathy manages Layer 4’s finance function, supporting the smooth running of the business and helping customers with account-related queries. Organised, approachable and always happy to help, she plays an important role in keeping financial processes clear, accurate and efficient across the business.

Customer feedback

What our customers say

We are proud of the long-term relationships we build with our customers, who value responsive support, clear advice and a team that is easy to work with.

    
 
 
      Posted on Google  
   
   David Brooks 
 3 days ago
 
 
 Trustindex verifies that the original source of the review is Google. The team at Layer4 are always on hand to assist with any issue that might arise. Nothing is too much trouble, would not be without them
  
 
     Posted on Google  
   
   G M 
 4 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Continue to deliver the best service and customer support we could ask for.
  
 
     Posted on Google  
   
   Carl Beebee 
 10 days ago
 
 
 Trustindex verifies that the original source of the review is Google. We’ve always had great service from Layer4. Their fully managed IT support is professional, reliable and quick. Most everyday tickets are closed within the hour, and anything urgent is picked up straight away. It’s reassuring to know we’re in good hands.
  
 
     Posted on Google  
   
   MANDY PARRY 
 37 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Great Service thank you.
  
 
     Posted on Google  
   
   Ross McKay 
 50 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Karl is an absolute star! Whenever he answers the phone or is assigned one of my many requests, he’s straight onto it and always comes back with an answer. He’s a genuinely lovely chap to speak to and has a great way of keeping any issues light-hearted with his wit and humour.

Thanks for all your help, Karl, it’s really appreciated!
  
 
     Posted on Google  
   
   Mike Oliver 
 51 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service from the entire Layer 4 team. They consistently provide responsive, professional support across all of our requirements and are always willing to help when needed. A reliable and trusted partner that I would happily recommend to others.
  
 
     Posted on Google  
   
   Marcin Kulwikowski 
 78 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Flawless service, as usual
  
 
     Posted on Google  
   
   Ilani Pieterse 
 84 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Very friendly and helpful and quick to respond
  
 
     Posted on Google  
   
   Mark 
 94 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Support calls are answered promptly and professionally, with knowledgeable staff on hand to resolve any issues as quickly as possible.
  
 
     Posted on Google  
   
   Jason Moss 
 102 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Very good with the service they provide. Sorted my laptop quick and was back up and running in no time.

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