Meet the people behind Layer 4

Technical expertise with a personal approach

Our team combines technical knowledge with a genuine commitment to helping our customers. We take the time to understand your business, explain technology clearly and provide practical support you can rely on.

From day-to-day IT support to cloud, cyber security and communications, we work together to keep your business secure, connected and productive.

Mark Hill

Managing Director

Mark founded Layer 4 with a clear aim: to provide reliable technology supported by people who genuinely care about their customers. As Managing Director, he leads the company’s growth and direction while ensuring that Layer 4 remains approachable, responsive and focused on delivering excellent service.

Jo Milligan

Cloud Services Director

Jo leads Layer 4’s cloud services, helping customers make effective use of Microsoft 365, Azure and cloud technology. She combines strong technical knowledge with a practical approach, making complex solutions easier to understand and ensuring they support each customer’s wider business goals.

Jem Blackford

Operations Director

Jem oversees the day-to-day operations at Layer 4, helping the team deliver a consistent and dependable service. He focuses on improving processes, supporting colleagues and ensuring customers receive the responsive, straightforward IT support they need to keep their businesses moving.

Ben Gilbert

Technical Director

Ben leads Layer 4’s technical strategy and helps ensure the solutions we deliver are secure, reliable and built around each customer’s needs. He works closely with the support team to solve complex challenges and maintain the high standards our customers expect.

Carl Stephens

Sales Director

Carl leads sales at Layer 4, working closely with businesses to understand their challenges and identify the right technology solutions. He focuses on building strong, long-term relationships and ensuring every recommendation is practical, relevant and shaped around the customer’s goals.

Michelle Clayson

Marketing Manager

Michelle leads Layer 4’s marketing, helping communicate what makes the company and its people different. She manages the website, content, social media, campaigns, partnerships and wider brand activity, turning technical subjects into clear, useful information that connects with customers and supports the company’s continued growth.

Karl Calvert

Support Team Leader

Karl leads Layer 4’s support team, helping ensure customers receive responsive, reliable and friendly assistance whenever they need it. He supports the development of the team, coordinates day-to-day service delivery and helps resolve technical issues efficiently, keeping customers’ businesses connected and productive.

Cathy Robinson

Finance Manager

Cathy manages Layer 4’s finance function, supporting the smooth running of the business and helping customers with account-related queries. Organised, approachable and always happy to help, she plays an important role in keeping our financial processes clear, accurate and efficient.

Talk to real people who understand your business

Whether you are reviewing your current IT provider, improving security or simplifying your technology, our team would love to hear from you. Complete the form below and we will be in touch.